Numerous patients and practices utilize various communication channels such as phone calls, texts, emails, and physical mail to stay updated on their treatment plans, appointments, and payments. The Patient Portal aims to bridge this gap by offering patients a platform to directly connect with their dental information and practices. This portal enables patients to track their treatment progress, facilitate payments, communicate with their practice, and schedule appointments conveniently.
Users encountered difficulties in maintaining their insurance and other payment records because insurance companies sent hard copy letters instead of providing digital follow-up or overviews regarding pending and upcoming treatment plans. The lack of digital maintenance of health conditions and financial details led to confusion between patients and doctors.
Patients whose dentists are Sikka customers & have SPU platforms installed in their systems should be able to view the entire history of their treatment plans, procedures, financial history & health records. The aim is to provide an interactive portal where patients can book an appointments, communicate with the doctor & pay through the portal without any hassle.
With an end-to-end product experience, we are trying to bridge the gap between the Patient, and their doctors, and bring a clarity by providing a structured view between their financial as well as health history.
The executives had done their initial research and concluded they wanted to create a web experience for the patients of their existing customers (DSO & dental offices)
Hence, I had started with the listing out the tasks required in this project.
To understand the problems & gaps I conducted the user interview sessions with real users where I concluded the most used features and expectations of the users regarding the portal.
Some of the questions asked during interviews: